Program Manager · Los Angeles, CA

I find the
structural
breakdown.

Not just the symptom. I rebuild systems into something that actually scales — across capital programs, automation workflows, and the spaces in between. 10+ years making messy organizations run better.

Open to tech industry opportunities $50M+ portfolio owner NBCUniversal Industrial Engineering AI & automation First-generation graduate
01

About me

10+
Years in program management
$50M+
Capital portfolio managed
80+
Hours/week saved via automation
Who I am

I'm a Program Manager with an Industrial Engineering background — which means I approach problems structurally, not symptomatically. I find where a system is broken and rebuild it into something repeatable and scalable. For the last six years I've been at NBCUniversal's Universal Studios Hollywood, owning the Multi-Year Capital Plan — a $50M+ portfolio of technology and infrastructure investments — and serving as the person teams come to when something needs to actually change.

How I work

When my job scope changed and I had extra bandwidth, I didn't wait for assignments. I went around asking peers what was slowing them down and started building solutions. That's just how I operate. I work best when the problem is messy, the stakeholders are many, and someone needs to bring structure and clarity to the chaos.

What drives me

I read Thinking in Systems by Donella Meadows, made so many connections to my work environment that I built a full presentation to teach my directors the framework. I get genuinely excited about how things connect — feedback loops, leverage points, unintended consequences. I want to be in tech because that's where the hardest, most interesting systems problems live.

Maggy Benhadda
majdoulineben@hotmail.com LinkedIn
02

Things I've built

🤖
AI-Powered Daily Email Summary
Built proactively when I had extra bandwidth — an automated digest that surfaces and prioritizes unread emails so the team focuses on what actually matters. Found the pain point myself by asking peers what was slowing them down.
Power Automate · Copilot
✅
Tech Acknowledgement Workflow
Automated a manual, error-prone acknowledgement process that was creating friction across teams. Another problem I identified by asking — built and deployed without being asked to.
Power Automate
💬
SharePoint Copilot Chatbot
Deployed a Copilot chatbot for the entire Tech Services department — handles FAQs, surfaces documents, routes form requests. Then ran org-wide workshops so teams could build their own agents, turning one tool into a department-wide capability.
Copilot Studio · SharePoint
📋
Compliance Workflow Digitization
Replaced a fully manual compliance process — paper forms, Excel tracking, repeated follow-up — with automated routing and real-time dashboards. Eliminated a full FTE of manual capacity. Saves an estimated 80+ hours per week across 10+ managers.
Power Automate · SharePoint
📊
Systems Thinking Director Presentation
After reading Donella Meadows' "Thinking in Systems," built a full deck to teach my directors the framework — feedback loops, archetypes, leverage points — applied directly to Universal Studios Hollywood's organizational challenges.
Systems thinking · Leadership
🔄
Procure-to-Pay Process Redesign
Currently leading an end-to-end redesign — mapping current-state workflows, scrubbing operational data, and identifying automation opportunities across the entire procurement lifecycle.
Process redesign · In progress
Maggy Benhadda
majdoulineben@hotmail.com LinkedIn
03

My journey

🇲🇦
Morocco
Where it started. Born and raised in Morocco before moving to the United States — a leap that shaped everything about how I approach challenges: with adaptability, resilience, and the belief that you can figure out systems you were never handed a map for.
🌴
Orlando, FL
My first home in the US. Earned a BS in Industrial Engineering at the University of Central Florida as a first-generation college graduate — one of the things I'm most proud of. Started my career at Lockheed Martin doing production control and business process work that built the analytical foundation I still use every day.
🏔️
Denver, CO
Followed the work to Lockheed Martin's Denver facility as a Program Scheduler. Managed timelines across procurement, manufacturing, test, and quality teams on large aerospace programs. Also discovered I can handle cold winters.
🎬
Los Angeles, CA
Home. Joined NBCUniversal's Universal Studios Hollywood in 2019 and have been building ever since — capital programs, automation tools, AI agents, and a body of work I'm genuinely proud of. Next chapter: tech.
Maggy Benhadda
majdoulineben@hotmail.com LinkedIn
04

Experience

Program Manager – Technology & Business Operations
NBCUniversal / Universal Studios Hollywood · Los Angeles, CA
Aug 2023 – Present
▾
  • Sole owner of Universal Studios Hollywood's Multi-Year Capital Plan (MCP), a $50M+ cross-functional technology and infrastructure portfolio, managing end-to-end delivery from ideation through executive approval.
  • Drive MCP strategy by collaborating with Project Managers, Finance, Legal, Sourcing, and Executive Leadership to capture requirements, assess risk, and build executive-ready approval packages.
  • Expanded the MCP program to international locations in Japan and Orlando, navigating cross-cultural stakeholder dynamics and regional operational differences.
  • Digitized a compliance workflow using Power Automate and SharePoint, saving an estimated 80+ hours per week across 10+ managers — eliminating a full FTE of manual capacity.
  • Built a SharePoint Copilot chatbot for the entire Tech Services department and ran org-wide workshops turning a single tool rollout into a department-wide capability.
  • Proactively identified team pain points and built the AI-Powered Email Summary and Tech Acknowledgement automation — both initiated by asking peers what was slowing them down.
  • Developed automated KPI dashboards for high-visibility programs and built governance frameworks that drove adoption across cross-functional teams.
  • Currently leading procure-to-pay process redesign — mapping current-state workflows and identifying automation opportunities end to end.
Program Controls Manager
NBCUniversal / Universal Studios Hollywood · Los Angeles, CA
Feb 2023 – Aug 2023
▾
  • Managed a $20M Ride and Show technology portfolio and delivered the annual cash flow target within 4% of projection.
  • Maintained 100% alignment between expenditures and financial projections across all invoice and contract processing.
  • Analyzed portfolio-level cost variances monthly and proactively communicated forecast changes to Finance partners.
  • Tracked project schedules, change orders, and risk registers; ran lessons-learned cycles to improve future scope development.
Assistant Program Manager – Capital Programs
NBCUniversal / Universal Studios Hollywood · Los Angeles, CA
2022 Team Member of the Year · Oct 2022 Team Member of the Month · GEM Award
Nov 2019 – Feb 2023
▾
  • Served as the go-to resource for the $30M+ Multi-Year Capital Program, managing the full lifecycle from ideation through project execution.
  • Drove cross-functional alignment across Project Managers, Vendors, Executive Leadership, Sourcing, Legal, and Finance.
  • Built Excel-based automation tools using complex formulas and VBA, cutting manager administrative workload by over 50%.
  • Created process workflow diagrams to identify bottlenecks and establish repeatable, scalable best practices.
Program Scheduler
Lockheed Martin · Denver, CO
May 2018 – Nov 2019
▾
  • Managed work-in-progress timelines and coordinated resources across procurement, manufacturing, test, and quality assurance teams.
  • Communicated schedule and cost performance data to program stakeholders at multiple organizational levels.
  • Developed metrics to capture manufacturing data, enabling more strategic, data-driven recommendations.
Production Control Analyst & Business Process Analyst
Lockheed Martin · Orlando, FL
Jun 2014 – May 2018
▾
  • Implemented new organizational procedures resulting in $300K in annual cost savings.
  • Increased stockroom utilization by 280% through optimized inventory flow.
  • Optimized Change Request workflows, reducing document processing time and increasing throughput by 30%.
  • Analyzed business processes to identify structural issues, reducing team workload by 50%.
Maggy Benhadda
majdoulineben@hotmail.com LinkedIn
05

Skills & tools

Program management
Capital program managementRisk & dependency trackingExecutive reportingFinancial forecastingPortfolio managementCross-functional coordinationStakeholder communication
Automation & AI tools
Microsoft Power AutomateCopilot StudioSharePointPower BIGoogle AI StudioNotebook LMGoogle GeminiExcel / VBAMicrosoft Lists
Process & analysis
Process redesignWorkflow mappingSystems thinkingKPI dashboard designLean Six Sigma Green BeltData analysisBottleneck identification
Education & certifications
BS Industrial Engineering — UCFLean Six Sigma Green BeltGoogle AI Professional CertificateGoogle Data AnalyticsComputational Thinking / Python — MIT
Maggy Benhadda
majdoulineben@hotmail.com LinkedIn
06

Outside of work

🧩
Puzzles
If there's a puzzle on the table, I'm sitting down. The focus, the pattern recognition, the satisfaction of the last piece — it's the same brain that untangles program dependencies at work.
🏃‍♀️
Running
Set a challenge to run a 5K to earn a Nintendo Switch 2. Ran it — then didn't even want the Switch anymore because I'd fallen in love with running. Now training for longer distances and working on zone 2 training to build a real aerobic base. I track everything with an Oura Ring.
🎓
First-generation graduate
The first in my family to earn a college degree. It's the thing that drives everything else — the belief that you can figure out systems you were never handed a map for.
📚
Always reading something
Recently finished Thinking in Systems by Donella Meadows and made so many connections to my work that I built a full presentation to share the framework with my leadership team. That's just how my brain works.
✈️
Morocco → Orlando → Denver → LA
Every move was intentional. Each city shaped a different chapter. Adaptability isn't a resume keyword for me — it's lived experience across continents and industries.
⚙️
I can't leave problems alone
When my job scope changed and I suddenly had extra time, I didn't wait for direction. I went around asking peers what was slowing them down and started building. I can't see a broken system and walk past it.
Maggy Benhadda
majdoulineben@hotmail.com LinkedIn